Hello,
we use two of you templates (Bike Store and Restaurant). The problem accured yesterday with Bikestore template and few weeks ago with Restaurant. I've changed password of user account and deleted gavick user from the list . Now I can't access to administration panel of both websites! Things were working normally until yesterday.
PS. I didn't mix up password! I can't access with either of my user name or password.
As you imagine this is urgent, because I need to make changes on both websites.
Thank you in advance for your help!
No access to administration panel
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1.00 out of 6 based on 1 vote(s)- GK User
- Wed Jan 22, 2014 4:36 pm
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Hi,
as you see this is not our fault. You or somebody else (hacker?) screw up.
You have now few options:
1) Check in Database if login is this same - and read this: http://docs.joomla.org/How_do_you_recov ... assword%3F
or watch this movie: http://www.youtube.com/watch?v=eINHgAMvuGM
2) Ask your hosting to recover database from day when everything was working fine.
3) Hire somebody which can check and recover super admin user account or only access to it.
as you see this is not our fault. You or somebody else (hacker?) screw up.
You have now few options:
1) Check in Database if login is this same - and read this: http://docs.joomla.org/How_do_you_recov ... assword%3F
or watch this movie: http://www.youtube.com/watch?v=eINHgAMvuGM
2) Ask your hosting to recover database from day when everything was working fine.
3) Hire somebody which can check and recover super admin user account or only access to it.
-
- Platinum Boarder
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