Two remaining issues with website

Hello,

Firstly, wanted to thank all the support I have been receiving with my issues as of date.

I have two remaining that's delaying me from releasing my site live:

[list=]The first one is a mootools javascript error I receive on Internet Explorer 8 and 9:

Copy of error details:

Webpage error details

Message: Array or arguments object expected
Line: 63
Char: 22
Code: 0
URI: http://www.asianmarketfl.com/media/syst ... ls-core.js


Message: Object doesn't support this property or method
Line: 514
Char: 25
Code: 0
URI: http://www.asianmarketfl.com/media/syst ... ls-core.js
[/list]

[list=]The second issue is (not sure if it is related to the above or not) is that the text on my buttons sometimes appear and sometimes doesn't.

Screenshot 1: With Visible Text - http://www.red-demon.com/img/images/ss2.png

Screenshot 2: Without Visible Text - http://www.red-demon.com/img/images/ss1.png[/list]

I am willing to provide my admin and ftp details if need be to further troubleshoot my issues. Thank you in advance for any prompt response I get.

Hi Phylox,

I see the issue with IE8 only, because it doesn't show the root of issue so I'm not sure what causes it, please help disable each of modules that are published on homepage to check which one causes the problem, if it comes from a GK module, I will debug to fix for you and I would need backend and FTP access to do that.

I don't see the second issue at my end so I can't advise anything now, we should go with the first issue first.

Cheers,

Hi Phylox,

I see the issue with IE8 only, because it doesn't show the root of issue so I'm not sure what causes it, please help disable each of modules that are published on homepage to check which one causes the problem, if it comes from a GK module, I will debug to fix for you and I would need backend and FTP access to do that.

I don't see the second issue at my end so I can't advise anything now, we should go with the first issue first.

Cheers,

The second issue can be replicated by viewing the site on Chrome and IE8. I have sent you the admin and ftp info. Thanks in advance Don.

Hi,

As I said, please check to confirm if it is a problem from a GK product, if it is, I will use the access info to debug and fix.

Thanks,

Still trying to troubleshoot this issue. I've disabled all modules and still get the error. I also noticed this same error occurs on every other page too.

I will try to find out the root of that problem for you, it may take much time so please be patient.

Thanks,

Hi Don,

I appreciate your assistance very much. It's support like this that makes me as a customer continue on with my subscription with Gavick Membership. My ultimate intent is to avoid having the user go to a second page after clicking on any of those categories, instead they should get sent directly to the redshop category affiliated with the category they click on from the front page around the sliding image module. If this helps narrow down on the issue, where K2 can be eliminated altogether, then please feel free to do so.

I tried selecting redshop category in the newspro module, but instead of showing the category names, it shows random product names from the category.

For example, if a user selects Asian Sauces, they should be sent to http://asianmarketfl.com/asian-market-fl/asian-sauces instead of http://asianmarketfl.com/component/k2/i ... ian-sauces.

The IDs for each corresponding category are as follows:

asian gifts - 297
noodles - 307
tea - 329
snacks - 345
sauces - 368

Hi,

Thank you very much for these kind words, that's my job to satisfy your guys our customers so I'm very glad to help you out as always

I appreciate your assistance very much. It's support like this that makes me as a customer continue on with my subscription with Gavick Membership.

However I'm now getting much confused on what you have said, I have checked the problem with IE, am still trying to debug it, but now I got some more info from you which I don't think is related. Moreover I totally don't understand what you have tried to explain, seems like that you have some more issues, but I'm really lost on the way you described them

If you have more than one issue, please try to create a topic for each issue, that helps us follow you and issues better.

Cheers,

Dan, sorry about that. I did not mean to confuse you. Please disregard my last post. The issue with the error still stands.

Don't worry, we are still trying to help. Your patience is appreciated.