Hello Support.
I have a template version Gavern v.3.17.
Yesterday I updated to Gavern v.3.19.
Just a white screen, and in the upper right "View Cart"
the whole site crashed. What could be the reason?
updated to Gavern v.3.19.
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1.00 out of 6 based on 1 vote(s)- GK User
- Mon Jan 25, 2016 9:04 am
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only one page. This is first page.
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- teitbite
- Thu Jan 28, 2016 10:19 am
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Hi
Please enable showing errors in global joomla configuration or in php.ini file. We need to see errors generated to tell what the problem may be.
Please enable showing errors in global joomla configuration or in php.ini file. We need to see errors generated to tell what the problem may be.
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- GK User
- Sat Jan 30, 2016 9:44 am
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Do you want to see the error?
I also wanted to, but it turned out to be difficult,
I did enable showing errors in global joomla.
I did it in the php.ini file fillet I have done in hosting panel.
Mistakes I did not see. Just a white screen,
I can give you access to the admin panel. What status do you need? administrator or Super User ?
I also wanted to, but it turned out to be difficult,
I did enable showing errors in global joomla.
I did it in the php.ini file fillet I have done in hosting panel.
Mistakes I did not see. Just a white screen,
I can give you access to the admin panel. What status do you need? administrator or Super User ?
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- Senior Boarder
- teitbite
- Thu Feb 04, 2016 12:33 pm
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Hi
White screen does not happen without a reason. There has to be some kind of a Fatal Error to do that. If Your errors cannot be forced to be displayed than maybe they are being stored in some log file. I think best would be to ask Your hosting provider what to do to know what this error is. An access to joomla panel will not help me in this case.
White screen does not happen without a reason. There has to be some kind of a Fatal Error to do that. If Your errors cannot be forced to be displayed than maybe they are being stored in some log file. I think best would be to ask Your hosting provider what to do to know what this error is. An access to joomla panel will not help me in this case.
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- Fri Feb 05, 2016 1:58 pm
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Of course there are logs log.
Of course there are logs magazine.
Here is what the magazine said:
Before update
05-Feb-2016 15:00:14 Europe/Moscow] PHP Warning: require_once(1/platform.php): failed to open stream: No such file or directory in /home/k6906/6906.ru/docs/libraries/import.legacy.php on line 42
[05-Feb-2016 15:00:14 Europe/Moscow] PHP Fatal error: require_once(): Failed opening required '1/platform.php' (include_path='.:/home/k6906/6906.ru/php') in /home/k6906/6906.ru/docs/libraries/import.legacy.php on line 42
after update
Of course there are logs magazine.
Here is what the magazine said:
Before update
05-Feb-2016 15:00:14 Europe/Moscow] PHP Warning: require_once(1/platform.php): failed to open stream: No such file or directory in /home/k6906/6906.ru/docs/libraries/import.legacy.php on line 42
[05-Feb-2016 15:00:14 Europe/Moscow] PHP Fatal error: require_once(): Failed opening required '1/platform.php' (include_path='.:/home/k6906/6906.ru/php') in /home/k6906/6906.ru/docs/libraries/import.legacy.php on line 42
after update
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- Fri Feb 05, 2016 2:08 pm
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FILE: import.legacy.php
// Import the platform version library if necessary.
if (!class_exists('JPlatform'))
{
require_once JPATH_PLATFORM . '/platform.php'; on line 42
}
// Import the library loader if necessary.
if (!class_exists('JLoader'))
// Import the platform version library if necessary.
if (!class_exists('JPlatform'))
{
require_once JPATH_PLATFORM . '/platform.php'; on line 42
}
// Import the library loader if necessary.
if (!class_exists('JLoader'))
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- Senior Boarder
- teitbite
- Sun Feb 07, 2016 12:18 pm
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Hi
Ok, now it's clear that problem is with JPATH_PLATFORM variable. Somehow the value of it is "1" instead of the path to platform folder. But I'm afraid I will not be able to help with this. You need to talk to joomla support. I've found a report of this exact issue, but there is no answer to that yet: http://forum.joomla.org/viewtopic.php?f=706&t=894659
Ok, now it's clear that problem is with JPATH_PLATFORM variable. Somehow the value of it is "1" instead of the path to platform folder. But I'm afraid I will not be able to help with this. You need to talk to joomla support. I've found a report of this exact issue, but there is no answer to that yet: http://forum.joomla.org/viewtopic.php?f=706&t=894659
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