"Tel" protocol with Quark Template...

Hi. I have a problem with using the "Tel" protocol. Normally I use this protocol so that when from a mobile device the client touches on a fixed telephone number, the call is composed. I send you an example of another website I made with another GavickPro template and it does not give me problems ... instead with Quark Template, when you click on the link of the phone number, the page enters a loading loop and Although a long time does not finish loading ... with any fixed phone that I have on the website, be the one I have in the header, that I have in the footer, which I have in the contact area.
* In the same code in HTML5 I have it in this site and it not gives me problems:
http://www.feragalli.com/
http://www.feragalli.com/contattaci.html

Some idea?

Greetings thank you. René

Hi

I think it's connected with Smooth Scrolling script. Try to disable it in template's configuration or delete entirely from gk.scripts.js file.

Hi, thanks for your response. Now I try. What are the consequences of disabling functionality: Smooth Scrolling script? Greetings, thanks. René.

Hi

Smooth Scrolling is useful if You are using anchors on Your website. Like for exa,ple on long pages where clicking on a link does not open a new page, but moves to a different section on the same page instead. I do not recall such thing on Your site, so it will be safe to remove it since it's only in the way of 3rd party extensions right now.

Hi, thank you for you answer. I confirm that after completely deleting the suggested script the problem persists: "instead with Quark Template, when you click on the link of the phone number, the page enters loading loop and Although a long time does not finish loading ... With any phone that I have on the website. " It is a very serious problem because it does not allow the site to load and disable it ... thanks, greetings from Italy. René

Hello, forget to tell you that this problem is present with all browsers: Chrome, Firofox, IE, ecc, but: on the Smartphone works fine, or at least does not crash the site ... thanks, regards. René

Hi

Honestly I have no idea. I've checked everything and see nothing else affecting links in our template. As said in Your other thread about this problem. I will not be able to help with it.

Hi, thanks for your response ... I thank you from the heart for your professionalism and seriousness. As you can see the "Quark" template presents very serious problems that are always more difficult to solve, even in this case it is a link, which is something seemingly easy. I would like to ask you the favor of passing this problem to the programmers who created the template. Is it possible ?, Thank you, regards. René.
* Exactly 1 year and 2 months ago I tried to complete this website and for a problem solved, there are at least two, something that had never happened to me before with a GavickPro template.

Hi

I'll ask programmers, no problem, but it's not that template got bugs. Requests You had at the beginning made me to add some changes to code and after that 70% or Your other requests are dealing with the issues this changes brought. Rest 30% are tasks to change elements which wasn't designed for what You need them, like this stretched image with girls. This part was designed to use a pattern background, no one ever thought it can be used for some important images Also I would have many more users reporting this issues.

Hi, thank you for you answer. I hope the programmers can find some solution, thanks, greetings. René

Hi

Unfortunately programmers said the same thing. The only piece of code which has an effect on links is Smooth Scrolling script and they advice to remove it. We've done that already. They also told me that the code for that feature is interpreted by browser, so if only syntax is correct browser should process it correctly.

Hi, thank you for you answer. I confirm that this problem happens with all desktop browsers, like Google Chrome, Firefox, etc ... But on mobile devices it works fine. For this reason I am 100% sure that this is a problem of the template, therefore, consider that this problem does even in the module of contact of the site, in which it is mandatory to function the link in the phone number to be able Call from a mobile device. At this moment I just tried the ORIGINAL DEMO OF QUARK STORE on the website of Gavick from different mobile devices DOES NOT work, with the touch it is not possible to make a phone call, because the link does not work, which if enabled happens what It is happening to me Please refer to the programmers that in this case it is a programming error in the Quark template. Unfortunately that function is very important.

Thanks greetings. René

Hi

Ok. I send it back to programmers. Hopefully they will figure it out now.

Hi, thanks for your reply. Greetings. René.

Hi

Programmers has fixed the value You have put into the links. Numbers cannot have spaces. I remember explaining that while I first saw Your question about it.

Code has been corrected on Your site already:

Code: Select all

<a href="tel:+390859433779">(+39)<strong> 085 943 3779</strong></a>


Hi, thank you for you answer. I have no idea what changes the programmers made, but, I do not work any menu of the site, and when I click on a menu, I load the page with errors, below the present page. Could you please check what happened ?, Thanks, regards. René
*It gives me problems also in this page: https://www.xxxxxgratis.it/contattaci/p ... cator.html, I also appear a large text that says: LOADING below ...

Hi. I just checked the phone numbers and I have exactly the same problems as before, the loop and the links ... I have no idea what changes the programmers made. René

Hi

I do not understand. What "loops and links" problem are You talking about ?

All programmers did was changing html code in module from:

Code: Select all

<a href="tel:+39 085 9-433-000">(+39)<strong> 085 943 3779</strong></a>


to

Code: Select all

<a href="tel:+390859433000">(+39)<strong> 085 943 3000</strong></a>


Hi, thank you for you answer. If you click on the phone number, you can see that the site is in a loop and does not load. Some clients use skype or other systems in voip to call from the browser, for this reason, I can not close or think that the client will not click, and if it does, the site does not load. Always related to the same protocol in the footer section of the site, where the copyrigth is written, when the mouse moves over the telephone number, only the telephone prefix is activated in orange color and not all the number, the html code is Correctly written, as you verify it yourself. Greetings thank you. René

Hi

Only prefix glows on hover because rest of the number is in <strong></strong> which is set to be dark gray always.

Code: Select all

#gkFooter strong {
    color: #444;
}


When I hit the link it's asking to open a Facetime, so it's connecting correctly.

Hi, thank you for you answer. I have done many tests and I can assure you that this is a programming problem: For example in this page of the site does not happen: /contattaci.html.

Hi, thank you for you answer. Also to me the link connects me to Skype and it works. The problem is that only with Quark happens that when you click on the link the site goes into a loop and does not load. With any other Gavick template this does not happen. And I can assure you that it is a programming problem, because, unlike other templates, all the phone numbers of the site, even those of the contact form, were not enabled for touch and call in mobiles ... I have no idea how Fix it ... greetings, thank you. René

Hi

I think I finally understand what You mean. Just noticed preloader is showing again after clicking the link. Sending it back to programmers.

Hi, thank you for you answer. * Yes, exactly so. Greetings. René
Hopefully this time you can find a solution to the problem.

Hi

Had a problem to explain it to programmers as well ;/ For now You can use target="_blank" in telephone link or disable using preloader in template's configuration.

Hopefully they will come up with some codding fix.

Hi, thank you for you answer. I will wait for a possible solution to the problem, because it would be the only correct solution for this limit of Quark.
* The alternative solutions that you propose to me create other problems.
** Please inform the programmers that in addition to this problem, there is the link topic that illuminates the phone number, which does not work well, since it only illuminates (+39) and the rest does not ...

Greetings thank you. René

Hi

Link colors problem I've already described in a different thread. Problem is that You have used <strong></strong> for the number and this style has a BLACK color. Just remove it or use a style like <span style="font-weight: bold;"></span>

For "TEL" issue please try edit file gk_quark/js/gk.scripts.js and change line:

Code: Select all

if(jQuery(this).attr('href').substr(0,7) === 'mailto:') {


to

Code: Select all

if(jQuery(this).attr('href').substr(0,7) === 'mailto:' || jQuery(this).attr('href').substr(0,4) === 'tel:') {