Quick installation problem blank page on front-end

**GK User** Sun Nov 27, 2011 4:25 pm

Hi all,
I have installed the mystore template with gk_mystore_quickstart_J!15.zip, i followed all passages detailed in HelpFileTemplateMyStore.pdf for the installation but, the administrator (back-end) work fine, I see the example products and I can work on it, in the front-end I have a blank page! Why?
I have installed this template in my localhost with apache

thanks in advance for your support
Diego.

**GK User** Sun Nov 27, 2011 9:34 pm

Please enable displaying errors and attach here server error log - this definitely help to detect where is the problem.

**GK User** Mon Apr 22, 2013 5:44 pm

Hi,
I have tried a quick install with joomla 3 and 2 I always got a blank page on front-end. See here http://mo5-togo.org . I have rebuilt apache and php for the highest version. Please take a look at my php configuration here http://mo5-togo.org/test.php and let me know what is wrong on my server configuration. Thank you.

Momo

**GK User** Mon Apr 22, 2013 5:51 pm

Sorry this http://mo5-togo.org/ link is not the good one.

I have tried a quick install with joomla 3 and 2.5 I always got a blank page on front-end. See here http://mo5-togo.org/j26 . I have rebuilt apache and php for the highest version. Please take a look at my php configuration here http://mo5-togo.org/test.php and let me know what is wrong on my server configuration. Thank you.

Momo

**GK User** Mon Apr 22, 2013 6:01 pm

Please take a look at my Error log at the attachment ( back-end side)

**GK User** Wed Apr 24, 2013 8:44 am

Sorry but there is no attached file. Please to send it to me via PM. If the log contains some error messages you can also paste them here in topic.

**GK User** Wed Apr 24, 2013 2:19 pm

Here is my attachment file, thank you.

**GK User** Wed Apr 24, 2013 7:13 pm

I realized one thing, when I used other templates within your installation , they work. But when I come back to gk_news template I got a blank page on front-end. The problem is not about joomla configuration but gavick gk_news template.

**GK User** Thu Apr 25, 2013 8:06 am

Please try unpublish all modules for test, maybe the issue is related with one of the modules not with the template.

**GK User** Thu Apr 25, 2013 7:11 pm

Hi,
I unpublished all the modules and tried to open it, it works. Now I tried to publish one by one the modules and It doesn't work for the modules below ( I never published them together) :
Topbanner - Top stories - All stories - Latest News - Mroe News - NEP Header - Breaking News - Most popular - News gallery - Video Tab - More news Tab - Featured Tab - Sport Tab
Now do you know where is the problem? Thank you for helping us.

**GK User** Fri Apr 26, 2013 10:29 am

All this modules are with the same type or different ? Please try to update News Show Pro and maybe open and save modules configuration.

**GK User** Sat Apr 27, 2013 3:09 pm

I did the update with the new show Pro and I opened and save the modules I still have the same problem. It is the same problem with both joomla 2.5 and joomla 3.0. Would you let me know, in my mind the blank page means the application is not loading. Why I say that I just tried to see what is loading by clicking on inspect element (right click on the blank page with the mouse) it gave me this below
<html><head></head><body></body></html>
Nothing else. Does this gives you an idea to solve the problem? Thank you for helping us.

**GK User** Mon Apr 29, 2013 10:03 am

The only place where we can find some more informations is server error log, please include here the log file.

**GK User** Mon Apr 29, 2013 10:15 pm

Please take a look at the joomla admin fodler error logs at the attachment file. I have noticed that the error comes from one file which is located here on my server ,and It is named entension.php

/home/mo5togo/public_html/j30/libraries/joomla/updater/adapters/extension.php on line 97

I am gonna copy the all fucntion below and I underlined the line 97. Now what is the role of this file? I think it will help you to solve the problem
protected function _endElement($parser, $name)
{
array_pop($this->stack);

// @todo remove code: echo 'Closing: '. $name .'<br />';
switch ($name)
{
case 'UPDATE':
$ver = new JVersion;

// Lower case and remove the exclamation mark
$product = strtolower(JFilterInput::getInstance()->clean($ver->PRODUCT, 'cmd'));

// Check that the product matches and that the version matches (optionally a regexp)
// Check for optional min_dev_level and max_dev_level attributes to further specify targetplatform (e.g., 3.0.1)
if ($product == $this->current_update->targetplatform['NAME']
&& preg_match('/' . $this->currentUpdate->targetplatform->version . '/', $ver->RELEASE)
&& ((!isset($this->currentUpdate->targetplatform->min_dev_level)) || $ver->DEV_LEVEL >= $this->currentUpdate->targetplatform->min_dev_level)
&& ((!isset($this->currentUpdate->targetplatform->max_dev_level)) || $ver->DEV_LEVEL <= $this->currentUpdate->targetplatform->max_dev_level))
{
// Target platform isn't a valid field in the update table so unset it to prevent J! from trying to store it
unset($this->current_update->targetplatform);
if (isset($this->latest))
{
if (version_compare($this->current_update->version, $this->latest->version, '>') == 1)
{
$this->latest = $this->current_update;
}
}
else
{
$this->latest = $this->current_update;
}
}
break;
case 'UPDATES':
//

break;
}
}

**GK User** Tue Apr 30, 2013 1:28 am

I think I made a mistake this extension is from joomla not from your template. I installed your template on my home server it works as a charm, no problem found. But why on my online server it is not working?
I think this problem exists since 2011, it seems you haven't found the solution yet. Am I right? I hope to solve this issue as soon as possible.

**GK User** Thu May 02, 2013 3:24 am

I went to gk_news folder then I opened index.php
change the line
from ini_set('display_errors','ON'); to ini_set('display_errors','OFF'); and activate top banner which is on bannertop position (module News Show Pro GK4), when I tried to open front-end
It gave me this error message below

Server error
The website encountered an error while retrieving http://mo5-togo.org/j30/. It may be down for maintenance or configured incorrectly.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

but

when I come-back to the previous configuration: ini_set('display_errors','ON'); and tried to open the front-end
it gave me only the blank page no error message appears like above.

Now , do you understand where is the problem?

**GK User** Thu May 02, 2013 3:32 am

That means the application has no chance to load these lines below
require_once('lib/gk.framework.php');
require_once('lib/framework/gk.const.php');
// run the framework
$tpl = new GKTemplate($this, $GK_TEMPLATE_MODULE_STYLES);

**GK User** Thu May 02, 2013 3:13 pm

Hi,
I want people opinion: I just want to understand, when I am coding in php I always start by <?php and close by ?> isn't it?
I realized in all my joomla or GK_news files the coding start by <?php but the end doesn't have ?> is it normal or it doesn't matter? Please let me know, thanks

**GK User** Thu May 02, 2013 5:02 pm

Menitoned files is core Joomla! file and comes from Joomla! package (from joomla.org). For PHP closing tags, please read this >> http://blog.rogeriopvl.com/archives/php-files-closing-the-php-tag-or-not/

**GK User** Tue May 07, 2013 9:08 pm

Hi,
Please find my server error log at the attachment file. I hope to hear from you why the template that is located here http://mo5-togo.org/j30/ doesn't work. Thank you

**GK User** Wed May 08, 2013 11:27 am

From error log I see only some missed files but what is interesting this files are not used by template. Please provide me FTP access via PM.

**GK User** Wed May 08, 2013 3:26 pm

Hi,
I sent to you all the FTP access via PM
Thank you

**GK User** Fri May 10, 2013 7:27 pm

Hi,
Did you get all the information I provided you by PM? Thank you.

**GK User** Fri May 10, 2013 7:30 pm

You can also go inside the back-end . If that can help to solve the issue, I also enabled your company username.

**GK User** Sat May 11, 2013 6:59 am

I just found this on gavick website:
White blank page after Quickstart package/ template’s installation
If a blank white page appear, in 99% cases it is caused by an error from PHP side which is not displayed because there is display_errors directive set as off in php.ini file. In this case, you have to switch on displaying errors (if we have access to php.ini file) or in index.php.
If you type htt://mo5-togo.org/test.php the display_error is is set as off. But Joomla wants display_error to be set as off.

**GK User** Sat May 11, 2013 5:30 pm

Hi,
Good news it works. I rebuilt php with GD. In my case I thing without GD we get a blank page. I read a lot on Gavick'S tutorial then I discovered that GD is not installed. I hope this will help many people to solve the similar issue. Thank you for assist me.

**GK User** Sat May 11, 2013 5:52 pm

Hi,
Good news it works. I rebuilt php with GD. In my case I thing without GD we get a blank page. I read a lot on Gavick'S tutorial then I discovered that GD is not installed. I hope this will help many people to solve the similar issue. Thank you for assisting me.

**GK User** Mon May 13, 2013 8:07 am

I've respond you via PM as soon as I get your message about server error log. Did you checked the error log, probably you will find the informations about problems with GD library there.

**GK User** Mon May 13, 2013 1:00 pm

Yes, GD was the problem. Now the website works good. This post is now closed, and thank you for your help, we appreciated.