Contact page stopped working after update

**GK User** Sun Mar 08, 2015 8:53 pm Reply with quote Report this post

After updating to the latest template version (3.16) my contact form pages have stopped working, for instance: http://www.fotoforalla.se/kontakt

Any idea of what might be wrong?

And is it okay in Joomla 3.3 to update a template just be installing the new version over the old version? Or do you still have to uninstall the old version and then install the new version? When I updated this time I just installed the new version over the old one.

**GK User** Sun Mar 08, 2015 9:10 pm Reply with quote Report this post

Also if I change to another template the contact form works.

**teitbite** Mon Mar 09, 2015 9:11 am Reply with quote Report this post

Hi

You can just install it over the previous version, but there is an exception for servers being configured the way that replacing files by scripts is restricted.

Please go to template's /html/ folder and rename /com_contact to /_com_contact . Let me know how this worked.

**GK User** Mon Mar 09, 2015 7:20 pm Reply with quote Report this post

Yes when I do that the contact form works again:

http://www.fotoforalla.se/kontakt

**GK User** Tue Mar 10, 2015 7:42 pm Reply with quote Report this post

Is that the solution? Do you know what the problem is?

**teitbite** Wed Mar 11, 2015 11:03 am Reply with quote Report this post

Hi

If the look of contact page after renaming this file is correct than it is a good solution. No idea what the problem is, just that it has to be in /html/com_contact/default.php file. Probably not corrected or outdated file.

**GK User** Wed Mar 11, 2015 7:43 pm Reply with quote Report this post

Noticed now that when I renamed the folder the overrides I made in the template to fix the too large image on the contact pages broke:

http://www.fotoforalla.se/vi-som-gor-fo ... -ellsinger

And the contact list page also broke:

http://www.fotoforalla.se/vi-som-gor-foto-for-alla

**GK User** Thu Mar 12, 2015 7:48 pm Reply with quote Report this post

Seems like the problem was only on Joomla 3.3.6, updated to Joomla 3.4 now and it works as it should.

**teitbite** Sat Mar 14, 2015 3:08 pm Reply with quote Report this post

Hi

Great to hear that. There was some big changes made to template to fit joomla 3.4, so some things may not be working with joomla 3.4 if template is not updated and also using a template for joomla 3.4 with older joomla may be problematic. That's why I'm so happy that updating is so easy right now