Help with installation

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GK User
Fri Sep 24, 2010 1:54 am
Hello,

I am trying to install the cherry design template but encountering difficulty. I have installed a fresh copy of Joomla 1.5 via the cpanel so I didnt have to do it manually. Then I unpacked gk_cherrydesign_quickstart_J15 zip file and uploaded all the files manually via FTP. I then deleted the installation directory as prompted. When I go to the website I get this error message:

Fatal error: Class 'JCommentsContentPluginHelper' not found in /home/mattisar/public_html/templates/gk_cherrydesign/html/com_content/frontpage/default_item.php on line 73

I can access the administrator panel. Not sure how to troubleshoot this. I would appreciate your prompt support. This is for my client's website.

Thanks so much in advance!

Rey
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GK User
Fri Sep 24, 2010 8:02 am
Have you tried downloading the standalone template package, and extracting the files then uploading the files that are causing the issue?
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Expert Boarder

GK User
Fri Sep 24, 2010 6:03 pm
I will give that a shot. What would the stand alone files be named? Is it in a zip?

Thanks in advance,

Rey
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GK User
Fri Sep 24, 2010 6:32 pm
Hi,

In the cherry downloads area the first file is called gk_cherrydesign_J!15.tgz

You can get the reset file while you're there, it maybe handy if you need any of the additional options in the future.
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GK User
Sat Sep 25, 2010 1:24 am
Hi, I tried this but Im still getting the same error message. :(
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teitbite
Sat Sep 25, 2010 11:57 am
Hi

Please go to the plugins and disable it. Are You sure this plugin was installed?
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GK User
Sat Sep 25, 2010 12:37 pm
I think this has been resolved other thread
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