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Gavick Team
Thu Oct 19, 2017 8:23 pm
Please follow the following three links to know the acquisition details and steps to retrieve your gavick account :


1. Read Official Announcement by Robert Gavick (Ex-Owner Gavick).
2. Read Official Announcement by Dinh (CEO, JoomlArt).
3. Steps to retrieve your account are HERE.


Please note that in some cases it may take upto 48 hours to restore account and we recommend using the Support Desk for all account related queries.
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Fresh Boarder

wayne.cawood
Fri Oct 20, 2017 7:24 pm
The Username field cannot be changed...only the name field can be changed.
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thambi.sg
Sat Oct 21, 2017 4:35 pm
thanks a lot .. i have reset my password
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Gavick Team
Mon Oct 23, 2017 6:05 am
Hi Wayne,

The username are editable from the user profiles page. : https://www.gavick.com/edit-profile

We are fixing this issue and emails here in forums would be replaced by usernames very soon. If you have any tech issue to ask and worried about your email being displayed in forums, please use the ticket system here for help : http://support1.joomlart.com . This helpdesk is for gavick users only.

Regards
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danielflorezzuluaga
Thu Dec 07, 2017 1:42 am
Hi,
I have a lifetime account in gavick, the last week I downloaded Template and Themes whitout problems, right now when I try to download a theme doesnt work. It takes me to the Join Gavick pro plans.

What is going on ?

Thanks
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Junior Boarder

teitbite
Thu Dec 07, 2017 11:33 am
Hi

Is the same happening if You select a theme/template form Your Download section and from the list of templates ?

https://www.gavick.com/joomla-templates
https://www.gavick.com/download/joomla-themes
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Moderator

danielflorezzuluaga
Thu Dec 07, 2017 1:27 pm
Hi,

There are two routes.

1. https://www.gavick.com/joomla-templates and after if I select one template show the option DEMO and BUY.

2. if i use this URL https://www.gavick.com/download/joomla-themes I can download the template without problems.

The problem is when I try to download a wordpress theme.

There are two routes.

1. URL https://www.gavick.com/wordpress-themes and after if I select one theme show the option DEMO and BUY.

2. URL https://www.gavick.com/download/download-wordpress-themes when I choose a theme it goes to https://www.gavick.com/sign-up?view=emlist&id=7,181,182,183,168

Thanks
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Junior Boarder

teitbite
Thu Dec 07, 2017 4:35 pm
Hi

Please PM me an email address Your account is assigned to, so I'll be able to check if You are signed for WP.
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Moderator

teitbite
Tue Dec 12, 2017 11:55 am
Hi

I've passed Your email, but please additionally place a formal request by sending a ticket to Billings/Accounts https://support1.joomlart.com/index.php?/Tickets/Submit so, there will be a record of Your request in system.
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Moderator

danielflorezzuluaga
Tue Dec 12, 2017 5:46 pm
Thank you,

I already put the ticket.
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Junior Boarder

danielflorezzuluaga
Mon Dec 18, 2017 7:04 pm
Hi,
Im still waiting for help. I need to download a wordpress them and I cant do it :(
Someone can help me please.
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Junior Boarder

teitbite
Mon Dec 18, 2017 7:48 pm
Hi

I apologize for that. Will try to figure out the problem by myself and let You know when I'll learn something.
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Moderator

danielflorezzuluaga
Thu Jan 04, 2018 7:03 pm
Hi, Im still with the problem.

When I try to download a Wordpress them, the download bottom takes me to the "purshase plans website"
:( :( :( :( :(
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Junior Boarder

teitbite
Mon Jan 08, 2018 7:23 pm
Hi

I've contacted Gavick and there is no mentioning of WP Theme in Your purchase plans. Only Joomla plans since 2013. I'm afraid this is the information which our sales department got as well. If You have purchased WP plans than please send me a screenshot of PayPal order, so I'll pass this to sales department.

2013 Joomla Business Membership (12 months)
2014 Joomla Lifetime
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